Terms of Service

1. Acceptance of these terms

By booking or using Another World VR — Etobicoke (the “Arena”), you agree to these Terms of Service. The Arena is operated by Trikul Group Inc. (DBA Another World VR — Etobicoke), located at 3299 Lakeshore Blvd W, Etobicoke, ON M8W 1M8. If you do not agree with these terms, please do not book or visit.

2. Booking & payment

Sessions can be booked online or by visiting the Arena during operating hours (Tuesday–Friday 4–10 PM, Saturday–Sunday 2–10 PM; closed Monday). All prices are listed in Canadian dollars; HST applies on top of listed prices unless otherwise stated.

Deposits are non-refundable but may be transferable to a rescheduled session — see Cancellations below.

3. Arrival, late arrivals & session length

Please arrive at least 15 minutes before your booked start time for check-in, waiver signing (see our Waiverpage), and safety briefing. Sessions start promptly at the booked time. Late arrivals shorten the play time available to you; we cannot extend into another party's booking.

4. Cancellations, rescheduling & refunds

In general, cancellations made with sufficient notice can be rescheduled to another available date. No-shows forfeit any deposit paid.

5. Gift cards

Gift cards are non-refundable, carry no cash value, and are valid for one year from the purchase date. Gift cards can be applied toward any session or package at the Arena.

6. Arena rules & conduct

To keep the Arena fun and safe for everyone:

• Listen to staff at all times
• Stay in the marked play zone during sessions
• No alcohol, cannabis, or other impairment — before or during play
• Respect other guests, staff, and equipment
• Report any equipment issue, injury, or safety concern immediately

We may refuse service or end a session without refund if these rules are not followed.

7. Age, supervision & parental presence

Minimum age to play is 7. Any player under 18 must be accompanied by a parent or legal guardian who signs the waiver on their behalf (see our Waiver). Certain games have higher per-title age minimums, noted at time of booking.

8. Equipment care

Our VR equipment is specialised and expensive. Normal use is covered; wilful damage, loss, or use contrary to staff instruction is not. You are responsible for the replacement cost of equipment you damage through misuse.

9. Food & drink

Guests are welcome to bring their own food and cake for birthday and corporate bookings; the Arena provides the event room, table, and setup. Any applicable fees are confirmed at the time of booking.

10. Photography & media consent

From time to time we photograph or video common Arena areas for marketing purposes. Attending the Arena is deemed consent to appear incidentally in such material. If you prefer not to appear, please tell a staff member on arrival and we will accommodate your request. See our Privacy Policy for how we handle media.

11. Limitation of liability

Free-roam VR involves physical activity and inherent risks. Before playing, every participant (or their parent/guardian) signs a waiver acknowledging those risks. To the maximum extent permitted by Ontario law, Trikul Group Inc.'s liability arising from your use of the Arena is limited to the amount you paid for the specific session.

12. Changes to these terms

We may update these terms from time to time. When we do, we will post the updated version here with a revised “Last updated” date. Material changes will be noted on the site for 30 days before they take effect.

13. Governing law & dispute resolution

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising out of or in connection with these terms will be resolved in the courts of Ontario.

14. Contact

Questions? Email hello@etobicokevrarena.ca or visit us at 3299 Lakeshore Blvd W, Etobicoke, ON M8W 1M8.